Emergency services and urgent care

Dial 911 right away if your emergency is life threatening.

At Aurora BayCare Medical Center, we have the area’s most highly trained emergency department staff. Our urgent care locations provide care that goes far beyond what you might expect. No matter your illness or injury, we’ve got you covered.

An emergency department & urgent care under one roof

Sometimes you aren’t sure if you should go to the emergency department or an urgent care clinic. We provide both under one roof at Aurora BayCare Medical Center on the east side of Green Bay. When you arrive, we quickly and carefully assess you to determine where you need to go.

Because we offer both emergency and urgent care, you don’t pay for more care than you need – only the care that’s right for you. Learn more about our emergency department.

Urgent Care Plus: More than urgent care

If you need urgent care, you have two other options in addition to our combined emergency department/urgent care location.

Our two Urgent Care Plus locations handle minor illnesses and injuries for children and adults of all ages. We also perform tests and treatments you don’t get at a standard urgent care clinic, including blood work, X-rays, CT scans and IV (intravenous) fluids.

Choose where you get care based on wait times at our Urgent Care Plus locations. Just choose the time you’d like to come in for care. You also can walk in for care.

Find out more about Urgent Care Plus.

Emergency department vs. urgent care

If you aren’t sure what type of care you need, use this information to guide you:

Emergency department

The emergency department is for serious and even life-threatening illnesses and injuries. Call 911 or go to the emergency department if you experience any of these symptoms:

Urgent care

Our urgent care locations are walk-in clinics. They’re great for minor illnesses and injuries or times when you can’t see your regular health care provider. We treat:

• Bladder infections
• Minor broken bones (at our Urgent Care Plus locations)
• Coughs and congestion
• Digestive issues such as nausea, vomiting, diarrhea or constipation
• Mild fever of 102 or higher
• Minor burns, rashes, sprains and minor injuries
• Throat and ear pain and infections

If you’re experiencing COVID symptoms, our urgent care locations accept walk-ins. You’ll need to see a provider before getting tested. If you think you’ve been exposed to COVID but aren’t experiencing symptoms, or if you need a COVID test to travel or to return to work or school, you can schedule an appointment for testing in LiveWell.

Our two Urgent Care Plus locations offer additional tests and treatments you won’t get at a standard urgent care clinic.

And remember: You don’t need to decide if you need to go to the emergency department or an urgent care clinic if you choose our Aurora BayCare Medical Center location. We figure that out based on your symptoms when you get here.

Comprehensive emergency services

Our emergency department offers dedicated services for people experiencing a stroke or trauma. We also offer special services for older people who might need extra assistance. Our emergency services include:

• Comprehensive stroke center
• Geriatric emergency department
• Level II trauma center