Services

Aurora BayCare Medical Center offers advanced care in a number of specialties:

Continuing Care Facilitators

Aurora BayCare Medical Center has both Discharge Planning Registered Nurses, as well as Social Workers on staff to assist with issues both during and following hospitalization. They assist with issues related to insurance coverage or denial, transfers to another facility (such as long-term care), and community resource assistance as well as home medical and hospice arrangements.

Financial Services

Hospital bill: Your hospital bill will be submitted to your insurance company. Please keep in mind that you will receive separate bills from doctors who treat you while you are in the hospital. In some cases, you may receive bills from doctors who have been asked to review your test results, even though you did not see the doctor in person. Pathologists, radiologists, cardiologists and other specialists will bill you separately from your hospital bill.

If you have any questions about any bill, please call the number printed on your bill. To pay your bill online, go to LiveWell. 

Financial counseling: Financial counselors can help if you have concerns about how you will pay your hospital bill. They will answer questions about your bill and discuss payment options.

If you would like to speak with a financial counselor, you may reach them at 920-288-3092.

Interpreter Services

All patients in need of vision, hearing, and/or language interpretive services will be provided such services at no cost 24 hours a day. To utilize these services, please contact your nurse.

Pain Management

Your comfort is very important to us. As pain medications are often ordered "as needed," please let us know when you are in need of pain medication. Nursing staff will routinely ask you to rate your pain on a 0–10 scale (0–no pain, 10–worst pain). Research has shown that pain is better controlled when administered before pain becomes severe.

Patient Advocates

During your stay, you may be visited by a volunteer Patient Advocate. She/he will be inquiring about your stay in an effort to ensure that all of your needs are being met. They are identified by both a name tag and a blue volunteer vest.

Patient Meals

Meals and nutritional services are provided in accordance with the diet your physician has prescribed for you. Snacks are available between meals in the unit kitchenette and via the Greenbrier Café To-Go menu between 8 p.m. and midnight by calling ext. 3207.

Daily menu assistance is provided and every effort will be made to accommodate special needs to ensure your stay is comfortable and enjoyable. At any time, questions and concerns may be referred to a registered dietitian or technician by calling ext. 3202.

Patient Satisfaction Survey

After you are discharged, you may receive a written patient satisfaction survey. The intent of the survey is to allow you an opportunity to make comments or suggestions, or address any problems relating to your experience at Aurora BayCare. Your assistance in completing the survey is greatly appreciated, as we want to continually monitor and address possible area of improvement.

Pet Therapy Program

We have two different types of Pet Therapy. The first involves a visit from the patient's own pet. The second involves a visit from a trained volunteer and his or her pet. If you are interested in participating in this program, please contact Administration at ext. 3003, or discuss this with your nurse.